Content:
Refund reasons 
The patient did not join the consultation
If the patient has not joined the online consultation, the refund is made automatically.
- The service commission (10%) is not deducted from the clinic.
- If the patient has signed up for a consultation viaProDoctorov, the funds for the online appointment are returned to the clinic.
The doctor did not join the consultation
If the doctor has not joined the online consultation, it is necessary to refund the cost of the consultation to the patient through the personal account of the Medical center.
In this case, the service commission (10%) is deducted from the clinic's funds.
The patient and the doctor did not join the consultation
If the patient and the doctor have not joined the online consultation, it is necessary to refund the cost of the consultation to the patient through the personal account of the Medical center.
In this case, the service commission (10%) is deducted from the clinic's funds.
Refund by agreement of the parties
If you decide to refund the money by agreement with the patient, the refund is available in your personal account at Medflex.
- The operation is available after the consultation is completed.
- The service commission (10%) is deducted from the clinic's funds.
How to refund money to a patient
Important! Refunds are only possible for completed online consultations when the doctor or patient pressed the button «Завершить»during the consultation.
- Log in to your Medflex personal account.
- Open the menu at the top right.
3. Select a section«Онлайн-консультации».
4. Go to the tab«Прошедшие».
5. Find the desired entry and click «Возврат».
6. After the refund, the record will receive a status «Вернули»indicating the date and will be moved to the tab«Отмененные».
The money is returned to the patient's card within 10 days.
If the clinic has already received payment for this consultation in the current reporting period, the cost of the consultation will be deducted from the amount of payments for the next month.
Technical failure
If the consultation did not take place due to technical problems with the medical complex or the medical device, contact your personal manager.