When configuring services in the tab«Ваша МИС», you may encounter one of the 7 errors. Their description and solutions are below.
Abbreviations:
- PC is the initial consultation.
- UTK is a service that requires consultation.
- The usual is a common service, it is possible to record without additional consultations.
7 typical errors:
1. The price of the service is not specified 
Type of services: for all types of services.
Error description: when receiving data from the medical clinic, the field «Цена»is not filled in. Medflex integrations do not allow online registration for services that do not have a specified price, as well as to give this service in any integrations.
Solution: fill in the price for the service in the Clinic's MIS.
2. The price of the service is indicated«0»
Type of services: UTK, regular.
Error description: when receiving data from the Clinic's MIS, the «Цена»services field was specified«0». Medflex allows you to record services with a price of 0 for a PC only, but by default all services with this price are disabled, they must be enabled themselves through the personal account of Medflex. For the types of TC and regular services, it is not possible to register for services with a price of 0.
Solution: you need to fill in the price for the service in the Clinic's MIS.
3. There is no schedule
Type of services: PC, UTK, regular.
Error description: when receiving data from the IIA, we do not see a schedule for a specific service for the next 14 days from the current date.
Solution: check that the linked doctors and resources have schedule grids, and there is at least one free window for the next 14 days.
If the windows appear starting from day 15, just wait.
4. The doctor is not linked to the service
Type of services: PC, UTK.
Error description: When receiving the list of services, we did not find the linked doctor.
Decision:
- Link a doctor to a service in the MIS.
- Link a doctor in the medical complex.
5. Doctors or the resource is not linked to the service
Type of service: regular.
Error description: When receiving the list of services, we did not find an associated doctor or resource (if supported by your MIS).
Decision:
For PC: link the doctor to the MIS.
For ducks:
- Link a doctor to an MIS
- Link a doctor in the medical complex. If there is no doctor in the medical complex (but he is in the IIA), it means that he does not have the necessary PCs. Make sure that the doctor has the necessary PCs attached. If necessary, link the PC to the MIS.
6. The service duration is not specified or less than 5 minutes
Type of services: PC, regular.
Error description: Medflex does not receive data on the duration of services from the IIA or the duration is less than 5 minutes.
Solution: specify the duration of services in the clinic's MIS.
7. There are no primary consultations available for doctors linked to the service.
Type of services: UTK.
Error description: Since the recording on the UTK is done via recording on a PC, we cannot record online for this service, since there are no PCs available.
Solution: it is necessary to check that the PC is being unloaded, which in your opinion should precede this UTK.
If this PC does not have the appropriate status, then contact the manager to compare it with the servicesProDoctorov.
If there is, then check that there is at least one doctor who is linked to both the PC and the UTK.
If all this is correct, then contact the manager to find out the details.
If you are unable to fix the error yourself, contact your personal MedRoket manager.